Privacy policy
Last updated: 22 October 2026
This policy explains how Lionsmead collects, uses and protects personal information when you visit our website, send us an enquiry or speak to us. We are committed to handling your information carefully, lawfully and only for the purposes described here.
Who we are
Lionsmead is a trading name of Ignite Enterprises Ltd, a company registered in England and Wales. Our trading address is Unit 22, Orbital Business Park, Dwight Road, Watford WD18 9DA.
Ignite Enterprises Ltd is the data controller for the personal information described in this policy.
For any question about this policy or your information, contact us by email at enquiries@lionsmead.co.uk, by phone on 020 7754 3775, or by post at the address above.
The information we collect
When you complete our enquiry form or contact us, we may collect:
- Contact details: your name, phone number, email address and preferred time to call.
- Property details: the type of property, its postcode, the number of properties you own and their tenancy status.
- Investor information: if you register as an investor, the type of investor you are, your areas of interest and the information you choose to share about your investment preferences.
- Information about your circumstances: for example your timescale for selling, whether you have heard from your lender, and anything you choose to tell us in a message or on a call.
- Records of our communications: notes of calls, emails and meetings with you.
- Technical information: when you visit the website, our hosting provider automatically records basic information such as your IP address, browser type and the pages requested, for security and to keep the site running.
Please only tell us what you are comfortable sharing. If you tell us about your health or other sensitive matters, we will use that information only to understand your situation and respond appropriately, and only with your explicit consent, which you can withdraw at any time.
How and why we use your information
| What we use it for | Our lawful basis |
|---|---|
| Responding to your enquiry and calling you back | Taking steps at your request before entering into a contract, and our legitimate interest in responding to people who contact us |
| Assessing your property and preparing a proposal | Taking steps at your request before entering into a contract |
| Carrying out a guaranteed rent arrangement or property purchase you agree to | Performance of a contract with you |
| Contacting registered investors about relevant opportunities | Our legitimate interest in responding to people who have asked to hear from us. You can ask us to stop at any time |
| Identity, anti-money laundering and fraud checks | Compliance with our legal obligations |
| Keeping records of our dealings with you | Our legitimate interests and our legal obligations |
| Keeping the website secure and working properly | Our legitimate interest in operating a secure website |
We do not use your information for automated decision-making, we do not sell it, and we do not share it with third parties for their own marketing.
Who we share it with
We only share your information where it is necessary, with:
- service providers who help us run our business, such as our website host and form provider (Netlify), email and IT providers, and telephone services. They act on our instructions and must keep your information secure;
- solicitors, surveyors, valuers and lenders involved in a transaction, only if you decide to proceed;
- our professional advisers, such as accountants, auditors and insurers;
- law enforcement, regulators or other authorities where the law requires it.
International transfers
Some of our service providers, including Netlify, may process information outside the UK, including in the United States. Where this happens, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Addendum, the UK Extension to the EU–US Data Privacy Framework, or standard contractual clauses approved for use in the UK.
How long we keep it
If your enquiry does not lead to an arrangement, we keep your details for up to 24 months from our last contact, so we can answer any follow-up questions, and then delete them. If we enter into an arrangement or transaction with you, we keep the related records for up to 7 years after it ends, to meet our legal, tax and regulatory obligations.
Cookies and website technology
Our website does not use advertising or analytics cookies. To display our typefaces, the website loads fonts from Google Fonts, which means your browser connects to Google's servers and shares your IP address with Google. Google's handling of that information is described in the Google privacy policy. If we add analytics or other cookies in future, we will update this policy and ask for your consent where required.
How we protect your information
The website is served over an encrypted connection, access to enquiries is limited to the people who need it, and our service providers are required to keep information secure. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your information.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete your information;
- ask us to restrict how we use it, or object to our use of it;
- ask us to transfer it to you or another organisation;
- withdraw your consent at any time, where we rely on consent.
Some of these rights apply only in certain circumstances. To make a request, contact us using the details above. We will respond within one month and there is normally no charge.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.